Our client recognised that the management of documents and hardcopy needed improvement to support key business processes. Working with IM and business staff a design for new IM processes and systems was produced along with a road map for the change

Background

Working with IM and business staff Venture established objectives for a future document management system that would support ongoing and future business needs.

Through consultation with business staff, IM staff, and other stakeholders we built a comprehensive picture of the current processes for receiving, indexing, tracking, lending and storing of hardcopy information.

We then formulated and recommended new processes across a range of technology and organisational areas that together would achieve the desired objectives and realise an improved management system for document and hardcopy data.

Outcome

Our client has already adopted a number of the initial recommendations. The new system design and implementation road map we produced have provided a ‘very clear and useful’ basis for change to the current provision of information management services in the company.

Based on the road map we provided, implementation of a corporate information system incorporating our design and recommendations is expected in the course of the year.

 

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